Online casino games are chance-based entertainment built around a house edge. PowerUp ships a full set of player-protection tools, and we want every Canadian member to know how to use them. Below: how to set deposit, wager, session and loss limits, how cool-offs and self-exclusion work, and where to find independent help when you need it.
All tools below are accessible from your PowerUp account dashboard under Settings > Responsible Gambling. Decreases apply immediately; increases require a 24-hour cool-off as a safeguard.
Set a daily, weekly or monthly cap on how much you can deposit. The cap is hard — once hit, additional deposit attempts are blocked until the period resets.
Daily, weekly or monthly caps on total stake (everything you bet) or net loss (money in minus money out). Useful if you don't want to limit deposits but want a hard ceiling on play.
Auto-logout after a set duration (15, 30, 60, 90 or 120 minutes). Reminder pop-ups every 30 minutes regardless of limit, showing time and net spend across the current session.
Pause your account for 24 hours, 7 days, 30 days or 90 days. During cool-off you cannot deposit, wager or contact promotions — the account is fully frozen. Reversible only after the period ends.
Close your account for 6 months, 1 year, 2 years or permanently. Marketing communications stop immediately and a request to re-open after the exclusion period is reviewed individually. Self-exclusion at PowerUp is independent of any provincial register — if you need a cross-operator exclusion, the provincial regulator can help.
Pop-ups every 30 minutes showing how long you've been playing and the running net result for the session. Always on, can't be turned off.
Online casino games are designed to be entertaining. If you recognise any of these patterns in yourself, take a break and consider using the limits and self-exclusion tools above.
If any of this resonates, please reach out — independent counselling is free, confidential and works.
| ConnexOntario helpline | 1-866-531-2600 — 24/7 confidential support, treatment referral, problem-gambling helpline for Ontario residents. |
| Responsible Gambling Council (RGC) | responsiblegambling.org — Canada-wide research, public-awareness and player-protection programmes. |
| Centre for Addiction and Mental Health (CAMH) | camh.ca — Treatment and research, Canadian. |
| Provincial problem-gambling helplines | Every province operates its own helpline; search "[province] problem gambling helpline" for local services. |
| Gambling Therapy | gamblingtherapy.org — International free counselling for gamblers and affected family members. |
| Gamblers Anonymous Canada | gamblersanonymous.org — Peer-support meetings across Canada and online. |
PowerUp accepts members aged 19 and over (or 18+ in Alberta, Manitoba and Quebec). Mandatory KYC verification before the first withdrawal includes age and identity check using government-issued ID. If you share devices with minors, we strongly recommend installing parental control software such as Famisafe, Net Nanny or your operating system's built-in screen-time tools.
