Sign in to your PowerUp Canada account with email and password, an optional 2FA TOTP code from Google Authenticator, Authy or 1Password, and Face ID or fingerprint biometrics on the mobile PWA. We recommend a 30-minute inactivity logout (no federal Canadian regulation forces it, but it is best practice) and every session is listed in My Account → Security so you can close any device you do not recognise. Continue where you left off - your VIP power level is exactly where you left it.
To sign in to PowerUp Casino, tap "Sign in", enter your email and password and - if you have 2FA enabled - a 6-digit TOTP code from Google Authenticator or Authy. Forgot your password? Request a reset link by email (valid 30 minutes). Before your first withdrawal, complete KYC by uploading your ID (front and back) and a selfie. We recommend a 30-minute inactivity logout - Canada does not have a federal rule like Spain's RD 958/2020, but it is best practice. On mobile you can add Face ID or fingerprint sign-in through the PWA.
PowerUp's sign-in flow uses SSL/TLS end-to-end encryption, optional two-factor authentication with TOTP (Google Authenticator, Authy, Microsoft Authenticator, 1Password, Bitwarden) and biometric sign-in through the mobile PWA (Face ID on iPhone, fingerprint on Android). Every session is logged in My Account → Security → Active sessions so you can remotely close any device you do not recognise.
Canada does not have a federal inactivity-logout regulation like Spain's RD 958/2020, but PowerUp defaults to a 30-minute idle logout as best practice for member protection. If you keep playing, the timer resets automatically; walk away and the PWA signs you out.
Tip: from the PWA you can enable Face ID (iPhone) or fingerprint (Android) instead of typing your password each time. Biometrics stay on the device - nothing is sent to PowerUp servers.
Note: PowerUp will never ask for your password by email, chat or phone. Any message that requests it is phishing - report it to 24/7 live chat.
2FA adds a layer that blocks access even if someone knows your password. PowerUp uses the industry standard TOTP (Time-based One-Time Password), compatible with the common authenticator apps and password managers.
Recommendation: Authy syncs codes between devices, so losing your phone does not lock you out of 2FA. Google Authenticator now supports cloud backup as of the 2023 update. Password managers (1Password, Bitwarden) generate TOTP inline with the password.
Before your first withdrawal, PowerUp verifies your identity - a standard Know Your Customer (KYC) requirement for licensed operators and a fraud-prevention control. If you have your documents ready, the process is short.
Verification usually completes in 24 to 48 business hours. You can play before the KYC is approved, but the first withdrawal will not process until verification is done. You can do everything from the mobile PWA - the phone camera is embedded, no swapping apps.
Unlike Spain (which enforces a 30-minute logout under RD 958/2020) or Ontario (AGCO iGO player-protection rules), Canada does not have a single federal inactivity-timeout regulation for offshore operators. PowerUp still applies a 30-minute idle logout as best practice.
PowerUp gives you two layers of pause or self-exclusion straight from the account panel:
Help in Canada: ConnexOntario 1-866-531-2600 (24/7, free, confidential), Responsible Gambling Council 1-888-230-3505 and problemgambling.ca for provincial helplines. See our responsible gambling page for the full tool list.
Tap "Sign in" in the top right of any PowerUp page, or open the PWA on your phone. Enter the email and password from registration. If you have 2FA turned on, enter the 6-digit TOTP code from Google Authenticator or Authy. Tick "Remember this device" on your own device to skip the 2FA prompt for 30 days. You land on the lobby with your VIP power level and active promos.
Tap "Forgot password?" on the sign-in form. Enter the registered email; a reset link arrives by email (check spam if you do not see it within five minutes). The link expires after 30 minutes for security - use it right away, or request a new one. Your new password must be at least 8 characters with mixed case and digits. On password change, all existing sessions are signed out automatically.
Go to My Account → Security → Enable 2FA. Pick an authenticator app (Google Authenticator, Authy, Microsoft Authenticator, 1Password, Bitwarden). Scan the QR code or copy the alphanumeric secret. The app produces a 6-digit TOTP code that refreshes every 30 seconds. Enter the code in PowerUp to confirm. Save the backup codes PowerUp shows you in case you lose the phone.
PowerUp applies a 30-minute idle logout as best practice - Canada does not have a federal timeout rule for offshore operators like Spain's RD 958/2020, but the same standard protects your account if you walk away from your device. Any bet resets the counter, so active play keeps the session alive. When you come back after a timeout, the full sign-in process runs, 2FA included.
You can register and start playing before completing KYC, but the first withdrawal will not process until verification is approved. Upload a government-issued ID (front and back) plus a selfie holding the document from My Account → Verification. PowerUp reviews the documents in 24 to 48 business hours. You can do the whole flow on mobile through the PWA - the phone camera is embedded.
Yes, from the mobile PWA. After the first password + 2FA sign-in on a device, enable biometrics under My Account → Security. Face ID (iPhone) or fingerprint (Android) will unlock the session locally in future. Biometric data never leaves your device - only a local yes/no is used to unlock. Biometric login does not replace 2FA on a new device.
Five typical causes: forgotten password (use the reset link); wrong email (use the one you registered with); account locked after 5 failed attempts (auto-unlocks in 30 minutes, or contact 24/7 live chat); KYC pending (you can play but not withdraw yet); active cool-off or self-exclusion (see My Account → Responsible Play for the end date, or contact support if you set a permanent self-exclusion).
Yes. Go to My Account → Security → Active sessions. You will see each device with browser, approximate location and last-active time. Tap "Sign out of all sessions" and PowerUp closes the login on every device except the one you are using. Useful if you left a session open on a shared computer or spot a device you do not recognise.
You can activate a cool-off from 24 hours to 90 days, or self-exclude for six months, one year, two years or permanent. Cool-off and self-exclusion are applied at operator level - PowerUp does not participate in an Ontario provincial self-exclusion register (we are an offshore operator, not an AGCO / iGO licensee). For a nationwide self-exclusion consult provincial responsible-gambling programmes.
PowerUp combines SSL/TLS end-to-end encryption, optional TOTP 2FA, biometric sign-in on the PWA, mandatory KYC before the first withdrawal, an idle logout after 30 minutes, a device lock-out after 5 failed sign-in attempts and an active-sessions panel with remote sign-out. The Kahnawake / Anjouan licence PowerUp operates under mandates certified security controls. Where to get help: ConnexOntario 1-866-531-2600.
No. The account is one and the same. Balance, history, active promos, VIP power level, deposit / session limits, KYC status and 2FA setup sync in real time between the desktop site and the mobile PWA. Start a spin on iPhone, pause (or let the timeout close the session), continue from your laptop with the same state. Biometric login is set per device - it is local, never sent to servers.
