Privacy Policy

Last updated: June 2026. This privacy policy explains how PowerUp Casino collects, uses and protects your personal information. We handle Canadian users' personal information in line with the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Data we collect

• Identity — Full name, date of birth, Canadian address, government-issued ID for KYC.
• Contact — Email address, phone number.
• Financial — Deposit and withdrawal method details (card numbers are tokenised), transaction history.
• Account activity — Login times, IP address, device and browser, game-play history, bonus usage.
• Communications — Live-chat transcripts, support emails, marketing-preference choices.

2. Why we collect it

• To operate your account: registration, deposits, withdrawals, gameplay tracking.
• To comply with regulatory obligations: KYC, anti-money-laundering checks, responsible-gambling monitoring.
• To prevent fraud and abuse: multi-account detection, bonus-abuse detection.
• To improve the product and resolve support issues.
• To send marketing communications — only if you have opted in (you can opt out at any time).

3. Your rights under PIPEDA

As a Canadian user, you have the right to:

• Access — Request a copy of the personal information we hold about you.
• Correction — Ask us to correct inaccurate information.
• Withdraw consent — Withdraw consent for marketing or other non-essential processing (essential processing required to operate your account cannot be withdrawn while the account is active).
• Complain — File a complaint with the Office of the Privacy Commissioner of Canada (OPC).

To exercise any of these rights, email privacy@powerup-casino-ca.com.

4. Data sharing

We share your information only with:

• Payment processors needed to handle your deposits and withdrawals.
• KYC and anti-fraud verification providers.
• Game providers — for game integrity and audit purposes (no personal data is sent unnecessarily).
• Regulators where legally required.

We do not sell your personal data to third parties.

5. Cookies and tracking

We use first-party cookies for session management, security and remembering your preferences. Optional analytics and marketing cookies are off by default — you can manage them via the cookie banner shown on first visit.

6. Retention

We retain account and transaction data for as long as your account is active, and for up to seven years after closure where required by anti-money-laundering and tax regulations. Marketing-consent records are retained for the period required to demonstrate compliance.

7. Security

Account passwords are hashed and never stored in plain text. Payment details are tokenised by certified payment processors. Communication between your browser and our servers is encrypted using TLS. Internal access to personal data is role-restricted and logged.

8. Contact our privacy team

Privacy questions: privacy@powerup-casino-ca.com. General contact details on our contact page.