PowerUp Canada support runs 24/7 through live chat as the primary channel, with email for longer or document-attached queries. The responsible-gambling helpline numbers below are for independent help — they are not run by PowerUp, and contacting them does not affect your account.
| Live chat | 24/7 — Click the chat widget at the bottom-right of any page once signed in. Average response time under three minutes. |
| Email — general | support@powerup-casino-ca.com — replies within 24 hours, usually faster. |
| Email — payments / KYC | payments@powerup-casino-ca.com — for document uploads, withdrawal queries and account verification. |
| Email — VIP host | vip@powerup-casino-ca.com — Pro, Elite and Champion-tier members only. |
| Email — responsible gambling | rg@powerup-casino-ca.com — for limits, self-exclusion and player-protection requests. |
| Languages | English (Canadian) |
| Response targets | Live chat < 3 min average · Email < 24 hr · KYC review 1 business day |
Drop us a note and we'll come back to you by email. For account-specific issues, please sign in and use live chat — we can't share account data over an unauthenticated form.
If gambling has stopped being fun, or if a loved one's play is causing concern, these independent services can help. They are free, confidential and not run by any casino operator.
| ConnexOntario helpline | 1-866-531-2600 — 24/7 confidential support, treatment referral, problem-gambling helpline for Ontario residents. |
| Responsible Gambling Council (RGC) | responsiblegambling.org — Canada-wide research, public-awareness and player-protection programmes. |
| Provincial helplines | Every province operates a problem-gambling helpline — search "[province] problem gambling helpline" for your local number. |
| Gambling Therapy | gamblingtherapy.org — International free counselling for gamblers and affected family members. |
